Title and risk of loss for all products ordered by you shall pass on to you upon Floristy's shipment. Thereafter Floristy will not be responsible for any loss or damage to the product.
If recipient receives the products in damaged condition
Recipient should check the products delivered (cakes, flowers, any other)before signing the receipt.
If product delivered found damaged, recipient should refuse to accept it and immediately inform Customer Care.
Any issues with the products delivered should be reported within 4 hours of receipt, after that no request of replacement or refund will be entertained.
In case of badly damaged products, replacement will be provided. Kindly allow a minimum of 6 hours for the replacement.
Assessment of Damage of product
When damage or issues with the product are reported, the quality assessment officer appointed by us will access the situation and can accept or reject the following request based on his/her discretion-
Replace the product
Refund the amount
Minimalistic and cosmetic damages like -
Name/ message on cake not written.
Name and message not attached with flowers.
Cream of cake / decoration on cake / flowers packaging issues - will not be eligible for refunds/replacements until unless they are severely damaged.
Keep as surprise
For orders where Keep as Surprise is selected we will deliver the order as requested without receiver knowing the sender’s detail. In case the receiver refuses to accept the order then we will disclose the sender’s details for
the order to be acknowledged and accepted by the receiver. If still the receiver does not accept the order then the order will be returned and it will be considered as Complete from Floristy’s end. Due to time limitation and
the gift items being of perishable nature therefore we will attempt our best to have the order delivered within a given timeframe.